:root {
    --color-bg: #f8f9fa;
    --color-surface: #fff;
    --color-text: #212529;
    --color-muted: #6c757d;
    --color-border: #dee2e6;
    --color-primary: #0d6efd;
    --color-primary-hover: #0b5ed7;
    --color-new: #6c757d;
    --color-open: #0d6efd;
    --color-pending: #ffc107;
    --color-resolved: #198754;
    --color-closed: #495057;
    --color-low: #6c757d;
    --color-normal: #0d6efd;
    --color-high: #fd7e14;
    --color-urgent: #dc3545;
}

body {
    font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;
    background: var(--color-bg);
    color: var(--color-text);
    margin: 0;
    line-height: 1.5;
}

nav {
    background: var(--color-text);
    color: #fff;
    padding: 0.75rem 1.5rem;
    display: flex;
    align-items: center;
    gap: 2rem;
}

nav .nav-brand {
    font-weight: 700;
    font-size: 1.25rem;
    color: #fff;
    text-decoration: none;
}

nav ul {
    list-style: none;
    margin: 0;
    padding: 0;
    display: flex;
    gap: 1rem;
}

nav a {
    color: #ccc;
    text-decoration: none;
}

nav a:hover {
    color: #fff;
}

main {
    max-width: 960px;
    margin: 2rem auto;
    padding: 0 1.5rem;
}

footer {
    text-align: center;
    padding: 2rem;
    color: var(--color-muted);
    font-size: 0.875rem;
}

h1 {
    margin-top: 0;
}

a {
    color: var(--color-primary);
}

/* Forms */

form label {
    display: block;
    margin-top: 1rem;
    margin-bottom: 0.25rem;
    font-weight: 600;
    font-size: 0.875rem;
}

form input[type="text"],
form input[type="email"],
form select,
form textarea {
    width: 100%;
    padding: 0.5rem;
    border: 1px solid var(--color-border);
    border-radius: 4px;
    font-size: 1rem;
    font-family: inherit;
    box-sizing: border-box;
}

form textarea {
    resize: vertical;
}

form button,
button {
    margin-top: 1rem;
    padding: 0.5rem 1.25rem;
    background: var(--color-primary);
    color: #fff;
    border: none;
    border-radius: 4px;
    font-size: 0.875rem;
    cursor: pointer;
}

form button:hover,
button:hover {
    background: var(--color-primary-hover);
}

.error {
    background: #f8d7da;
    color: #842029;
    padding: 0.75rem 1rem;
    border-radius: 4px;
    border: 1px solid #f5c2c7;
}

/* Inline forms (ticket actions) */

.inline-form {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    margin-right: 1rem;
}

.inline-form select {
    width: auto;
    padding: 0.25rem 0.5rem;
    font-size: 0.875rem;
}

.inline-form button {
    margin-top: 0;
    padding: 0.25rem 0.75rem;
}

.inline-form label {
    margin: 0;
}

/* Ticket table */

.ticket-table {
    width: 100%;
    border-collapse: collapse;
    background: var(--color-surface);
    border-radius: 4px;
    overflow: hidden;
}

.ticket-table th,
.ticket-table td {
    padding: 0.75rem 1rem;
    text-align: left;
    border-bottom: 1px solid var(--color-border);
}

.ticket-table th {
    background: var(--color-bg);
    font-size: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.05em;
    color: var(--color-muted);
}

.ticket-table td a {
    text-decoration: none;
    font-weight: 500;
}

/* Badges */

.status-badge,
.priority-badge {
    display: inline-block;
    padding: 0.15rem 0.5rem;
    border-radius: 3px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    color: #fff;
}

.status-new { background: var(--color-new); }
.status-open { background: var(--color-open); }
.status-pending { background: var(--color-pending); color: #000; }
.status-resolved { background: var(--color-resolved); }
.status-closed { background: var(--color-closed); }

.priority-low { background: var(--color-low); }
.priority-normal { background: var(--color-normal); }
.priority-high { background: var(--color-high); }
.priority-urgent { background: var(--color-urgent); }

/* Ticket detail */

.ticket-header {
    background: var(--color-surface);
    padding: 1.5rem;
    border-radius: 4px;
    border: 1px solid var(--color-border);
    margin-bottom: 1.5rem;
}

.ticket-meta {
    display: grid;
    grid-template-columns: auto 1fr auto 1fr;
    gap: 0.25rem 1rem;
    margin: 1rem 0;
    font-size: 0.875rem;
}

.ticket-meta dt {
    font-weight: 600;
    color: var(--color-muted);
}

.ticket-actions {
    margin-top: 1rem;
    padding-top: 1rem;
    border-top: 1px solid var(--color-border);
}

.ticket-description {
    background: var(--color-surface);
    padding: 1.5rem;
    border-radius: 4px;
    border: 1px solid var(--color-border);
    margin-bottom: 1.5rem;
}

/* Events */

.ticket-events {
    margin-bottom: 2rem;
}

.event {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: 4px;
    padding: 1rem 1.5rem;
    margin-bottom: 0.75rem;
}

.event-header {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    font-size: 0.875rem;
    margin-bottom: 0.5rem;
}

.event-type {
    color: var(--color-muted);
    font-style: italic;
}

.event-header time {
    color: var(--color-muted);
    margin-left: auto;
}

.event-body {
    margin: 0;
}

.event-status_change,
.event-assignment {
    background: var(--color-bg);
    border-style: dashed;
}

/* Event form */

.event-form {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: 4px;
    padding: 1.5rem;
    margin-top: 1rem;
}

.event-form h3 {
    margin-top: 0;
}

/* Ticket counts */

.ticket-counts {
    display: flex;
    gap: 0.5rem;
    margin-bottom: 1rem;
    flex-wrap: wrap;
}

.count-badge {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: 0.5rem 1rem;
    border-radius: 4px;
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    text-decoration: none;
    color: var(--color-text);
    min-width: 60px;
}

.count-badge:hover {
    border-color: var(--color-primary);
}

.count-badge.active {
    border-color: var(--color-primary);
    background: #e7f1ff;
}

.count-number {
    font-size: 1.25rem;
    font-weight: 700;
}

.count-label {
    font-size: 0.7rem;
    text-transform: uppercase;
    color: var(--color-muted);
}

.count-new .count-number { color: var(--color-new); }
.count-open .count-number { color: var(--color-open); }
.count-pending .count-number { color: var(--color-pending); }
.count-resolved .count-number { color: var(--color-resolved); }
.count-closed .count-number { color: var(--color-closed); }

/* Filter bar */

.filter-bar {
    display: flex;
    gap: 0.5rem;
    align-items: center;
    margin-bottom: 1.5rem;
    flex-wrap: wrap;
}

.filter-bar select {
    width: auto;
    padding: 0.35rem 0.5rem;
    font-size: 0.875rem;
}

.filter-bar button {
    margin-top: 0;
    padding: 0.35rem 1rem;
}

.clear-filters {
    font-size: 0.875rem;
    margin-left: 0.5rem;
}

/* Internal notes */

.event-internal {
    background: #fff8e1;
    border-color: #ffe082;
}

.internal-badge {
    background: #ff8f00;
    color: #fff;
    font-size: 0.65rem;
    padding: 0.1rem 0.4rem;
    border-radius: 3px;
    text-transform: uppercase;
    font-weight: 600;
}

.checkbox-label {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-weight: normal;
    cursor: pointer;
}

.checkbox-label input[type="checkbox"] {
    width: auto;
}

/* Role badges */

.role-badge {
    display: inline-block;
    padding: 0.15rem 0.5rem;
    border-radius: 3px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
}

.role-agent {
    background: var(--color-open);
    color: #fff;
}

.role-admin {
    background: #6f42c1;
    color: #fff;
}

/* Add form */

.add-form {
    background: var(--color-surface);
    border: 1px solid var(--color-border);
    border-radius: 4px;
    padding: 1.5rem;
    margin-top: 2rem;
}